Customer wanted to renew the AV software he has installed

Posted on 3 August 2022 by in Software

Renewal of existing ESET Smart Security licence – 1 User(s) – 1 Year(s)

Customer could not print from her mobile device

Posted on 3 August 2022 by in Hardware

Computer Services Resolve Printing Issues, resolved by resetting the Wifi connection, tested the print function, and another happy customer

Client had Start-up Issues with her laptop

Computer Services Troubleshoot Startup Issues Setup Windows on New HDD, supplied Samsung 870 EVO SATA3 2.5″ 1TB SSD 5-year warranty, reinstalled Windows, and copied all her personal data back to the new install

Client has email issues

Posted on 21 June 2022 by in Software

Resolve Email Issues Reset Email Settings & Test, checked the SMTP setup, we use SMTP2Go

Client spilled coke on the laptop

Posted on 16 June 2022 by in General

We diagnosed there was an issue, no startup and then once we cleaned it, the keyboard was still not functioning correctly. We were able to recover the client’s data and transfer it to a new Acer A515 15.6″ i7-1165G7 8GB 512GB SSD MX350 W10Home

Adata External Drive

Posted on 30 May 2021 by in Hardware

We now have the ADATA range of products, starting with the HD330 1TB External Drive, more items to be added soon

Laptop Screen Issues

A client complained that the screen was not working, we have been able to recreate the issue in the shop. Next step test the drive with a fresh install to test the OS install as it freezes

Setup Acer Veriton Desktop

Posted on 4 August 2020 by in General

The client had a new staff member starting and wanted to upgrade them from an Acer Swift. We transferred all the personal files and setup Office 365, Dropbox and ESET Internet Security as the AV software

Dropbox not Working

Posted on 4 August 2020 by in Software

Easy fix, sign into the account in Windows, we also set up folder sharing with staff. Happy customer

POS Docket Printer not Printing

Posted on 27 July 2020 by in Hardware

On inspection we found the cutter blade was jammed, solution replace the cutter assembly