A client complained that the screen was not working, we have been able to recreate the issue in the shop. Next step test the drive with a fresh install to test the OS install as it freezes
On inspection we found the cutter blade was jammed, solution replace the cutter assembly
Client upgraded to a new PC, 8GB RAM,Gigabyte Mainboard, 250GBSSD, Itel i5 CPU. We used the clients existing Case, DVD, PSU & OS. We installed client software and copied all the personal data from the old drive.